To support and maintain the safe and effective delivery of care for our patients and staff, the Liverpool NHS walk-in centres have moved to a telephone triage and appointment system.

We now have a telephone triage and appointment system. You must call before visiting one of our Walk-in Centres by calling 0300 100 1004

Patients will be clinically triaged over the phone based on clinical need and will be allocated immediate appointments at an appropriate walk in centre.

The city walk-in centre based at the Beat, 6 David Lewis St, Liverpool, L1 4AF, will be temporarily closed but walk in centres will remain operational from 8am to 8pm, seven days a week at the following three sites:

  • Old Swan walk-in centre, Crystal Close, L13
  • Garston walk-in centre, at South Liverpool Treatment Centre, Church Road, L19
  • Smithdown children’s walk-in centre, Smithdown Road, L15 (aged 15 years and under).

Patients will be advised to call: 0300 100 1004 and will be screened for potential symptoms of COVID-19.

Following the telephone triage with a clinician, patients will be provided with a defined appointment time for further assessment and treatment at the most appropriate walk-in centre.

As from Monday 27 April 2020, the three operational Liverpool NHS walk in centres will have an advanced paediatric or general paediatric nurse on duty at each site. This clinical enhancement means regardless of which NHS walk in centre parents and carers are directed to for treatment and care of under 16 year olds, children will be seen by a specialist children’s nurse.

This aims to provide equitable access to specialist children’s nurses across the city and reduce travel time for parents and carers.